What advice would you give to prospects who are considering joining Four Quadrants?
Dr. Mike Robinson - Do it sooner. I was late in life when I got going on these things. The sooner you do that, the better off you are. Take the plunge. You have to take a good look at yourself, and maybe sometimes you’re afraid to self-analyze. Dentists . . . we think we are really smart. And sometimes that’s a hinderance going forward. But you need to get in and do it. And sooner than later. These guys are the guys to do that with
Connie Robinson - It’s money well spent. It is. One can’t know everything about everything. We knew about dentistry, but they knew about all the other aspects of it. I remember one time we wanted to go off on our own a little bit because we thought we knew how to do one area. And we sat with Four Quadrants, and he said: “Well, you can try this if you want to, but you will be coming back to us soon.” And we did, and we came back to Four Quadrants. Because they just know so much about what they’re doing. And we trusted them.
Dr. Mike Robinson - Even though we have retired, they have kept in touch with us on a really good basis. Caring about their clients and doing the right thing and they go hand in hand.
Connie Robinson - Four Quadrants is part of our family.
Dr. Mike Robinson - We are very, very happy and very pleased with how things have gone. I can’t say enough superlatives. I am kind of a skeptic and am resistant to some things, but fortunately that turned around and it’s all been very good.
Connie Robinson - It was the integrity. When they predicted or made a promise, they always kept it. They just had a lot of professionalism and integrity and treated us with dignity and respect. And even though there was a generational gap, they respected our way of doing things, but they also brought in the new way of doings things and blended it so well.
Dr. Mike Robinson - Things change and you have to have more business sense than what we started out with.
You get caught up in your sphere, and you aren’t pushing out the limits to get better. As you do more, and more you get narrower and narrower, and it’s tougher to push out.
Connie Robinson - It’s also about the needs of the patients. They surfed the internet and said well I learned this and that and you have to teach them. It’s a different mindset of people coming to your practice. They have the same needs to be cared for, but they have different expectations. There is different competition there with dental practices. They steered us very well.
Dr. Mike Robinson - When I started, the generation that came, you explained what was going on, and they said: “OK, whatever you say.” Now we have guys coming in that have Google doctorates, so you spend more time explaining things. I don’t think that’s a bad thing; I think it’s a good thing and a real long-term change. I just had trouble getting there a little bit.